7 Best Ways to Get to Know Your Clients (for stylists)
Talking is a definite part of the stylist task description, but not anybody is a built-in conversationalist. If you're on the shy side, it can sometimes feel similar a huge chore to get to know your clients outside of their pilus – especially when your client is also more reserved. The skilful news is, if you can give a great consultation, yous can hands get to know your clients.
ane. Prepare
Having a go-to stack of questions yous tin plough to when yous need to intermission the ice with a new client saves you from that in-the-moment panic of not knowing what to say. Consider options for unlike types of clients – young professionals, men, moms, etc. – to cover your bases.
In addition, spend time each week coming up with some timely questions virtually news and events in your city and pop culture. Read the local paper or check out the top headlines every morn. Have a few go-to blogs to peruse for topics. Talk to other stylists and friends to become a feel for the latest buzz. The more engaged you are with things going on, the more you lot read and watch, the more than prepared you are to take something to talk almost.
2. Listen, heed, listen
The biggest communication skill isn't speaking, it's listening. When you requite a consultation, yous ask questions and listen to their hair needs so you can give them the all-time service and know to recommend them that Wella Curl Craft Mousse. It'due south the same with conversation.
Ask questions but step back and give your clients the reigns to speak. A little back and along is good, but dominating the chat will be a turn-off. Listening makes a client feel respected, and it also gives you an opportunity to enquire them more personalized questions that branch off of things they say. Yous might even consider writing downwardly a few topics they bring upward or notes about things you can follow-up on the next time they sit down in your chair.
3. Ask open-concluded questions
It's age-old communication for a reason. Request as well many yeah or no questions can quickly pb to dead-end conversation, especially if a client is shy. Sometimes they tin can't be avoided, merely if you practise ask 1, have a follow-up. Example: Did you lot encounter the Oscars? Which award was most surprising to you? Who is your all-time dressed pick?
4. Give a compliment
Everyone loves a compliment, but information technology's also a quick and easy way to launch a chat. Telling them you lot dear their earrings/shoes/purse/shirt will oft lead a client to tell where they got it or a story backside it. If they don't, ask.
5. Don't engage for long periods with other stylists
There's nothing more bad-mannered than being in the stylist's chair and having your stylist commencement a conversation with some other group of stylists – especially when it's an unprofessional topic. As a client, I've personally heard stylists complain about co-workers and bosses, gossip virtually other clients, and unload personal problems about their husbands or kids to each other – all huge problems that only brand the appointment uncomfortable.
If you lot're feeling uncomfortable and demand to talk to another stylist, keep it to a minimum and go along it professional. Also use topics the client feels comfortable jumping into, like the latest hit movie or the new store opening down the street.
6. Avoid polarizing topics
Organized religion, politics and passionate beliefs on everything from human rights to diet are great, but don't utilize your client appointments every bit a take a chance to take a opinion. If a client brings up a touchy discipline or one that could lead to a war of words, politely steer the conversation in a different direction.
seven. Read the situation
Not every client wants to talk. If y'all attempt to engage in conversation and the client sticks to yes or no answers, or they focus their attention on a magazine, their phone, or other distraction, let them. Some clients see the salon equally a chance to get a little "me time" in and not accept to make pocket-size talk. Information technology'due south nada personal, and indulging them in that desire will win y'all points.
Developing client relationships is a procedure. If the first date has information technology's awkward moments, don't worry! It doesn't mean information technology will e'er be that way. As long as you lot're friendly, professional person, and give them the amazing service you know you're capable of, you'll build a solid relationship in no time. Find more than tips for stylists on Hairstyles Weekly.
Source: https://hairstylesweekly.com/best-ways-to-know-your-clients/
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